New Orleans Tax Collector: Pay Taxes, Office Hours & Address
The City of New Orleans does not use a separately branded local “Tax Collector” office for property-tax payments. The government office residents usually need is the City of New Orleans Bureau of Treasury, which bills and collects ad valorem property taxes.
Use this page to find the official tax bill, choose an online, mail or City Hall payment method, check current office details, understand delinquent balances, and know when a tax question belongs with the Orleans Parish Assessor instead.
City of New Orleans Bureau of Treasury
1300 Perdido Street, Room 1W40
Monday-Friday, 8:00 a.m.-4:55 p.m.
504-658-1701
Official portal lists no convenience fee
How to find and pay a New Orleans property tax bill online
The City’s official payment system lets you search for real estate or business personal property tax bills. For real estate, the most reliable starting points are the tax bill number or the property address.
New Orleans Tax Collector office address, phone and hours
For property-tax payment and Treasury questions, the relevant City office is the Bureau of Treasury in New Orleans City Hall.
Room 1W40
New Orleans, LA 70112
Tax Research Unit: 504-658-1712
Tax research/refunds: taxresearchunit@nola.gov
Monday-Friday
8:00 a.m.-4:55 p.m.
The City’s older payment portal also displays customer-service hours as 8:00 a.m.-5:00 p.m. Monday through Friday. For a walk-in visit, the current Treasury payment guidance specifically lists the City Hall counter as open until 4:55 p.m., so that is the safer closing time to use when planning an in-person payment.
Online, mail and in-person payment options
| Method | What to know | Important limitation or fee |
|---|---|---|
| Online e-check | Pay through the official City tax portal using a checking account. | The City currently states there is no convenience fee. Online payments must cover the entire amount being paid through the web system. |
| Online card / digital payment | Debit and credit cards and listed digital-payment options are available through the current City system. | The City’s July 2026 notice lists a 2.49% processing fee for card and specified digital-wallet payments. |
| In person | Pay at City Hall, Bureau of Treasury, Room 1W40. | Current City guidance lists Monday-Friday, 8:00 a.m.-4:55 p.m. Card terms at the counter can differ from web-payment terms. |
| By mail | Mail a check, money order or cashier’s check with the appropriate bill stub and identifying information. | Allow mailing and processing time. An incorrectly addressed payment can arrive after the delinquency date. |
| Partial payment | Treasury says partial payments may be remitted in person or by postal mail. | No formal installment plan is offered, and unpaid delinquent balances remain subject to interest and other fees. |
Mailing address for property-tax payments
Bureau of Treasury
Department 165025
P.O. Box 62600
New Orleans, LA 70162-2600
The City warns that leaving out the department number can delay processing or cause the Postal Service to return the envelope. Treasury also states that interest is not waived simply because a payment was sent to a wrong address and reached the Bureau after the delinquency date.
Alternative City Hall mailing address
Room 1W40
New Orleans, LA 70112
Convenience fees and returned payments
Payment fees depend on the channel. The current City online system identifies e-check as a no-convenience-fee option, while the City’s July 2026 Treasury notice states that a 2.49% processing fee applies to debit cards, credit cards and the listed digital-payment methods.
Because the City has published different percentages for online and in-person card channels, do not assume the fee shown for one method applies to another. Review the official payment screen or ask Treasury before authorizing a card transaction.
When are New Orleans property taxes due?
New Orleans Treasury’s FAQ says property taxes are usually due January 31. That general rule can change for a particular tax year, so the date printed on the current bill or announced by the City controls your planning.
You can search the tax account online even if the mailed bill is missing. This is especially useful after a move, a recent purchase, or when a mortgage company normally handles escrow payments.
Which office handles your property-tax problem?
The Bureau of Treasury collects the tax. The Orleans Parish Assessor determines property assessments and handles exemption-related matters. Sending an assessment problem to Treasury can delay the correction because Treasury does not set the property value.
Orleans Parish Assessor contact
Homestead exemption and your New Orleans tax bill
The Orleans Parish Assessor, not the Bureau of Treasury, determines eligibility for and applies the homestead exemption. City guidance explains that qualifying homeowners can receive an exemption on the first $75,000 of market value, equal to $7,500 of assessed value, for the home they own and occupy as their domicile.
If an assessment correction changes the tax due, Treasury’s portal notes that a supplemental bill may be issued after the Assessor makes the correction.
How to check current and historic New Orleans tax records
The Treasury homepage includes a current tax-bill search by address and a separate historic tax-bill search covering 2008 through 2023. A current account can show assessment information, billed tax, posted payments, interest, tax-sale costs when applicable, and the amount due as of the date displayed.
Tax sales, tax lien certificates and adjudication
New Orleans changed its tax-sale and adjudication process effective January 1, 2026. Treasury states that additional information on the new process is still being developed, so owners dealing with an existing tax sale should use the City’s current Tax Sales and Adjudications guidance rather than relying on older instructions.
Redemption of 2025 and earlier tax sales
For older tax sales, Treasury states that redemption generally requires the amount paid by the tax-sale purchaser, interest of 1% per month until redemption, a 5% penalty, current-year taxes and other indebtedness. The exact calculation depends on the property and tax-sale history.
What to do when a New Orleans tax payment or bill has a problem
| Problem | Likely route | What to do |
|---|---|---|
| Payment is not showing | Treasury | Allow the City’s stated processing period, then contact Tax Research or Receipts and Disbursements with the bill number and confirmation. |
| Wrong property value | Assessor | Contact the Orleans Parish Assessor because Treasury does not establish assessed value. |
| Homestead exemption missing | Assessor | Ask the Assessor to review exemption eligibility and the property record. |
| Online payment unavailable | Treasury | Read the status message on the bill. Some accounts are blocked because of adjudication, tax sale, a returned payment, payment under protest or another legal/account condition. |
| Tax-sale status remains after paying current taxes | Tax Sales Unit | Request a redemption calculation. Current taxes alone may not satisfy the separate tax-sale claim. |
| Mailed bill never arrived | Online lookup / Treasury | Search the bill online or contact Treasury. Nonreceipt does not automatically stop interest on a delinquent account. |
Which Treasury unit should you contact?
General Treasury assistance
Web-payment information, corrections and reversals
Tax sales, redemption calculations and redemption payments
New Orleans property-tax FAQs
Who is the City of New Orleans Tax Collector?
For City property-tax payments, the office residents generally need is the City of New Orleans Bureau of Treasury. It bills and collects ad valorem taxes and operates the City property-tax payment service.
Where is the New Orleans property-tax office?
The Bureau of Treasury is in New Orleans City Hall at 1300 Perdido Street, Room 1W40, New Orleans, LA 70112.
What are the Bureau of Treasury walk-in hours?
The current City property-tax payment guidance lists in-person hours as Monday through Friday, 8:00 a.m. to 4:55 p.m., with closures on most major holidays including Mardi Gras.
Can I pay New Orleans property taxes online?
Yes. The City provides an official online tax portal that can locate a bill by tax bill number or property address and accept electronic payment.
Does New Orleans charge a fee for paying property taxes online?
The City currently states that e-check has no convenience fee. Its July 2026 Treasury notice lists a 2.49% processing fee for debit cards, credit cards and specified digital-payment methods.
Can I make a partial property-tax payment online?
No. Treasury says partial payments are not accepted online. Partial payments may be made in person or by mail, but New Orleans does not offer a formal property-tax installment plan and remaining delinquent balances can continue to accrue charges.
When were 2026 New Orleans property taxes due?
The City announced that taxpayers had through February 28, 2026 to submit 2026 property-tax payments. Treasury’s general FAQ says property taxes are usually due January 31, so future tax years should be checked individually.
Who fixes an incorrect assessment or missing homestead exemption?
Contact the Orleans Parish Assessor at 504-754-8811. Treasury collects the tax but does not establish the property assessment or approve the homestead exemption.
What if my property has a tax-sale status?
Contact the City’s Tax Sales and Adjudications Unit at 504-658-1703 or TreasuryTSA@nola.gov. Paying ordinary current taxes may not resolve a separate tax-sale redemption obligation.
New Orleans tax links to use for final verification
Search a current real estate or business personal property tax bill and make an eligible online payment.
Check official contact details, current notices, tax records and Treasury topics.
Use the Assessor for property value, assessment, ownership-record and homestead-exemption matters.
The TaxCollectors.org Editorial Team researches and reviews U.S. tax collector offices, property tax procedures, payment resources, deadlines, and official government links. TaxCollectors.org is an independent information publication operated by Quarks Systems Global Solutions.