West Haven Tax Collector: Pay Bills, Phone & Assessor

West Haven, Connecticut · Tax bill, DMV and Assessor action guide

Find, Pay or Correct a West Haven Tax Bill

Use the official bill lookup, compare Point & Pay fees, choose the correct mailing route and understand what to do when a car tax, sewer bill, address, assessment or delinquent balance needs staff review.

The fiscal year 2027 schedule has returned to two installments. This guide separates the Tax Collector’s payment role from the Assessor’s value, ownership, exemption and vehicle-credit work.

Current schedule correction: West Haven announced on July 1, 2026 that the temporary four-payment option has ended. Fiscal year 2027 taxes use the standard two-payment schedule, with payments due in July 2026 and January 2027.
Tax phone

203-937-3525

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Assessor phone

203-937-3515

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Find your county tax collector: Visit taxcollectors.org to find your county tax collector office, payment portal and deadlines. Paying online through your county portal is the fastest way to stop penalty accrual.
Office

355 Main Street, first floor.

Hours

Monday–Friday, 9–4:30.

Current collector

Eric Murillo.

Fast decision

What do you need to finish?

1
View or pay a bill

Choose Tax Bills or Sewer/Water/Misc, search with the strongest identifier and verify the year and bill type before checkout.

2
Clear DMV or delinquency

Call before using a check or e-check because West Haven lists a 10-day hold for delinquent accounts.

3
Correct value, address or vehicle

Use the Assessor for assessment records, real-estate address changes, exemptions and vehicle credits.

Choose the West Haven tax problem

Jump directly to the action that matches the bill or notice.

Official bill portal

How to use the City of West Haven tax lookup

Choose the correct portal tab Select Tax Bills for real estate, personal property, motor vehicle and supplemental motor vehicle. Select Sewer/Water/Misc for sewer and miscellaneous accounts.
Start with one search method The portal supports name, property location, bill number, unique ID and list number. Use the identifier printed on the bill when available.
Format the name correctly Enter the last name followed by the first initial, such as SMITH J, or enter the business name. Do not use punctuation.
Shorten the address Enter the street number and name, but omit Street, Road, Court, Lane and similar suffixes because abbreviations can differ.
Match the bill type Portal codes include 01 real estate, 02 personal property, 03 motor vehicle, 04 motor vehicle supplemental and 06 sewer usage.
Verify before adding the bill Check taxpayer name, property or vehicle, Grand List year, bill number, installment, balance and whether the result is current or delinquent.
Save confirmation and verify posting A Point & Pay confirmation proves submission, but the city account may take longer to update during July and January collection cycles.
Portal-record warning: the official system says the municipality’s maintained database controls if the website display differs. A portal error does not reduce the actual tax liability.
Payment-history date warning: the live portal may show an older IRS Payment Records year. Choose the correct year and use payment history as a record—not as a current payoff quote.
Point & Pay costs

West Haven online payment fees and best-use cases

Official electronic payment charges
Method Published fee Useful when Important limitation
Credit card 2.5%, $2 minimum Card speed is worth the fee A percentage fee grows with the bill
MasterCard Debit / Visa Debit $3.25 flat fee Eligible debit transaction Review checkout to confirm debit treatment
E-check $0.95 flat fee Normal payment with a low fee Do not use for urgent delinquent or DMV clearance because of the listed 10-day hold
Pay by phone Card option and processor fee You have the unique ID but cannot use the website Call 833-819-5114 and verify the account before authorizing
Point & Pay support

888-891-6064, option 1, for processor or checkout questions.

Tax-office questions

203-937-3525 for balance, posting, mailing, DMV and delinquent-account questions.

Fiscal year 2027

Two-payment tax schedule, grace period and late interest

First installment due The first standard installment is due July 1 and covers July 1 through December 31 under the city’s homebuyer guidance.
Second installment due The second standard installment is due January 1 and covers January 1 through June 30.
Use the tax notice for the final no-interest date The city announced July 2026 and January 2027 collection cycles. Do not rely on a generic Aug. 1 or Feb. 1 rule when a weekend or holiday could affect the payable-by date.
Interest starts from the original due date West Haven’s published guidance lists 1.5% per month, 18% annually, with a $2 minimum per installment. Request a current payoff rather than estimating.
Four-payment plan ended: West Haven’s July 1, 2026 alert states that last year’s four-payment option has ended and the standard two-payment schedule has resumed.
No bill received? Failure to receive a bill does not remove the tax or interest obligation. Search the portal or request a copy before the collection deadline.
Tax Collector office

City of West Haven Tax Collector phone, address and hours

Office of the Tax Collector
West Haven City Hall
355 Main Street
1st Floor
West Haven, CT 06516
Contact

Phone: 203-937-3525

Fax: 203-937-3706

Email: taxoffice@westhaven-ct.gov

Current Tax Collector

Eric Murillo

emurillo@westhaven-ct.gov

Published hours

Monday–Friday

9 a.m.–4:30 p.m.

The payment page says the office does not close for lunch.

Bring the bill, bill number or unique ID
Bring plate information for vehicle questions
Bring confirmation or canceled-check proof
Use a fast-clearing method for DMV needs
Use the west entrance on the Savin Avenue side
Check holiday or emergency closures
Correct payment route

Mail payment, Hartford lockbox and drop-box rules

Use the Hartford lockbox only when all conditions match

You have the original pre-addressed current-year bill
You are paying during the July or January collection cycle
You are mailing the exact amount with the original bill
You do not require a returned paid receipt
Do not use the Hartford address when the bill says delinquent taxes due, the bill was printed online, the payment comes from online banking, you do not have the original bill, or the payment is after the deadline.
Direct tax-office mail
Tax Collector
City of West Haven
P.O. Box 401
West Haven, CT 06516

Make the check payable to Tax Collector, City of West Haven.

Online-banking memo
  • Name printed on the bill
  • Bill number and Grand List year
  • License plate number, not VIN, for vehicle bills
  • Property address or company name

Drop-box hours conflict

Official pages disagree: the Tax Collector page says the collection-cycle drop box is available from 8 a.m.–5 p.m., while the Payments page says it is accessible during City Hall hours from 7 a.m.–5 p.m. Use 8 a.m.–5 p.m. as the safer published window or call before relying on the earlier hour.
Drop box is outside the tax office interior door
Used during July and January collection cycles
Check or money order only
No cash or card information
Use blue or black ink
Put your name outside the envelope
Receipt: the city says the canceled check serves as the receipt for a drop-box payment. If formal proof is urgent, use the counter or verify the posted account online.
Separate online account

West Haven sewer bill lookup and tax-bill confusion

The city mails one annual package that may include real estate, fire district and sewer information, but the online portal lists sewer separately from tax bills.

Choose Sewer/Water/Misc Do not assume the Tax Bills tab includes the sewer balance.
Find the unique ID The city says the sewer unique ID is printed on the real estate bill.
Match the property and billing period Verify the sewer account separately from the real-estate tax account.
Save separate proof Keep tax and sewer confirmations as separate records.
New homeowner: if the closing statement does not clearly explain tax and sewer adjustments, the city directs closing-transaction questions to the closing attorney.
Urgent vehicle issue

Motor vehicle tax and DMV clearance

Choose the payment path by urgency
Situation City guidance Best action
Normal current car tax Portal, mail, drop box or office may be available Verify bill and posting time
DMV clearance needed City recommends paying at the tax office Bring cash, bank check, money order or credit card; fee applies to card
Delinquent car tax Check and e-check have a 10-day hold Call or visit before paying
Online card after 4:30 p.m. 24-hour processing delay Do not expect immediate clearance
Vehicle no longer owned Assessor correction required Do not rely on payment office to remove the assessment
DMV call script “I need a DMV tax clearance for [name/plate]. The Grand List year and bill number are [details]. Please confirm the full amount, accepted same-day method, hold period and when the electronic clearance should be available.”
Vehicle immobilization

West Haven tax boot program and Vioalert payment

Boot program is active: the official Tax Collector page warns tax delinquents that vehicle immobilization is in effect.
Get the full city-tax payoff Call TaxServ at 866-497-2427 or the Tax Collector to confirm the full delinquency.
Pay the city delinquency The full tax delinquency must be paid to the West Haven Tax Collector.
Pay the separate boot fee The city lists a $150 fee payable to the Vioalert driver by money order or bank check payable to Vioalert.
Keep both receipts Retain proof of the city-tax payment and the separate Vioalert fee.
Confirm release The city says boots are usually released within one hour after the required payments, but call if timing is critical.
Scam prevention: verify the city balance through the official Tax Collector or TaxServ number. Do not pay a supposed boot fee through gift card, cryptocurrency or an unverified text link.
Late balances

Delinquent taxes, TaxServ, partial payments and collection fees

Search every relevant bill year A taxpayer may have real estate, vehicle, supplemental vehicle, personal property or sewer balances.
Request a current payoff Interest, statutory fees and collection status can change. TaxServ payoff line: 866-497-2427.
Ask who controls the account Confirm whether the bill remains with the Tax Collector or has moved to an outside collection route.
Choose the payment method by purpose A low-fee e-check is not the right choice when a 10-day hold would delay DMV or boot release.
Apply payments oldest to newest The city FAQ states delinquent payments must be applied to the oldest bill first under Connecticut law.
Keep the final paid proof Save the payoff quote, receipt, bill years and any clearance confirmation.
Partial payments: West Haven’s FAQ says partial payments may be accepted while a bill remains with the tax office and no minimum amount is required. A partial payment does not necessarily stop another bill or remaining balance from entering collection.
Collection fee: the city FAQ describes a statutory collection fee of 15% of the outstanding bill amount, which can increase as interest increases. Request the actual payoff instead of calculating it yourself.
Closing and escrow

New homebuyer tax dates, closing credits and mortgage escrow

Fiscal year runs July 1–June 30

The July installment covers July through December; the January installment covers January through June.

Taxes are paid in advance

After closing, the buyer is responsible for the next installment that becomes due.

Closing credit is not city payment

A buyer/seller adjustment on the settlement statement does not prove that the next city installment was paid.

One annual bill is mailed

The city normally mails it in June. Search online even when the bill went to the previous owner or mortgage company.

Ask the closing attorney how taxes were prorated
Search both tax and sewer accounts
Confirm whether the lender will escrow
Save the closing statement and confirmations
City of West Haven Tax Assessor

Assessor office, property lookup and wrong-bill corrections

The Tax Collector collects the bill. The Assessor discovers, lists and values real estate, business personal property and motor vehicles, generally at 70% of fair market value, and administers exemptions and relief programs.

Which office handles the problem?
Question Office Why
How much do I owe or did I pay? Tax Collector Balances, payments, receipts and collections
Why is the assessed value wrong? Assessor Property valuation and Grand List
How do I change a real-estate mailing address? Assessor Tax office cannot change real-estate addresses
I sold, junked, donated or moved the vehicle. Assessor Vehicle assessment credit and proof review
Do I qualify for senior, disabled, blind or veteran relief? Assessor Applications and eligibility
Where can I search assessment and parcel records? West Haven GIS / Assessor Owner, address, parcel and assessment information
Assessor’s Office
City Hall
355 Main Street
1st Floor
West Haven, CT 06516
Contact

Phone: 203-937-3515

Fax: 203-937-3544

Email: whassessors@westhaven-ct.gov

Assessor

Ann Marie Gradoia

Ext. 1001

Hours

Monday–Friday

9 a.m.–4:30 p.m.

Official vehicle-credit PDF

Remove a sold, stolen, totaled or out-of-state vehicle from the Grand List

Credit is not automatic. The Assessor’s official notice requires two forms of proof and says the time to apply is limited.
Get the Connecticut DMV plate receipt It should show that the registration was canceled, lost or stolen.
Add a second proof Examples include a signed bill of sale, title transfer, new owner’s registration, repossession proof, out-of-state registration, insurance statement for stolen/totaled vehicle, junk receipt, trade-in agreement or donation letter.
Make sure documents show the date and vehicle The official notice requires the transaction date plus the vehicle identification number and description.
Apply within the available period The notice says partial credit within a Grand List year is limited to 27 months after the October 1 assessment year.
Do not assume registration cancellation alone fixes the bill Taxation is based on ownership, and the Assessor needs evidence that the taxpayer no longer possesses the vehicle.
Transferred plate: when the same Connecticut registration is transferred to another vehicle, the notice says a credit may appear on the January supplemental bill, while the July/January bill on the previous vehicle still must be paid.
Assessor programs

Senior, disabled homeowner and renter tax-relief help

Homeowner filing window passed: the city’s 2026 flyer listed February 1–May 15, 2026 and required appointments with no walk-ins. Use the figures below as the 2026 program record and watch the Assessor page for the next application notice.
2026 homeowner and freeze-program reference
Program Age/disability rule 2025 income limits used for 2026 filing Extra requirement
State homeowner relief 65+ by Dec. 31, 2025, or 100% disabled receiving Social Security $46,300 single/widowed; $56,500 married Report all 2025 income and bring documentation
Local freeze 70+ by Dec. 31, 2025 $35,000 single/widowed; $50,000 married, excluding Social Security under the flyer Minimum 10 consecutive years in West Haven

Renters’ Rebate Program

The city’s current PDF says the annual filing period runs April 1 through September 30. Eligible applicants must be Connecticut residents, age 65 or older or age 18+ and totally disabled, and must have occupied the rental as their principal residence.

2025 income limit — single

$46,300

2025 income limit — married

$56,500

Payment proof

How to get a tax receipt or payment history

Proof to keep by payment route
Route Keep Follow-up
Online Point & Pay confirmation, card/bank record, bill number and year Verify the city account posts
Office Dated counter receipt Check taxpayer, year and bill before leaving
Drop box Canceled check and copy of the bill Canceled check is the city-listed receipt
Mail Postmark/mailing proof, canceled check and bill copy Confirm correct lockbox or P.O. Box 401 route
Portal history Printed payment history for the selected year Use a tax professional for federal-filing interpretation
Paper copies: the Tax Collector page lists photocopies or printouts of existing bills or records at 50 cents per page; much of the information is available online without that copy charge.
Refund deadline: the city warns that the time to request an overpayment refund is limited by Connecticut General Statutes §12-129. Contact the Assessor promptly for any adjustment that may create a refund.
Final safety check

Before submitting a West Haven payment

The municipality is City of West Haven
Tax or Sewer/Water/Misc tab is correct
Taxpayer, property or vehicle matches
Grand List year and bill type are correct
Installment or full balance is intentional
Processor fee and hold period are understood
Mail route matches the bill condition
Confirmation or receipt is saved
Official action links

Official West Haven sources to use when ready to act

Source review: August 4, 2026. Live balances, collection deadlines, office availability, processor fees, hold periods and tax-relief filing windows can change. The taxpayer’s bill and responsible City of West Haven office control at the time of action.

West Haven City Hall map

The Tax Collector and Assessor are both listed on the first floor at 355 Main Street. Visitors must use the west entrance on the Savin Avenue side.

City of West Haven Tax Collector FAQs

What is the City of West Haven Tax Collector phone number?

The official phone number is 203-937-3525. The office is at City Hall, 355 Main Street, first floor, and lists Monday–Friday hours from 9 a.m. to 4:30 p.m.

How do I look up and pay a West Haven tax bill online?

Use the official West Haven mytaxbill.org portal. Choose Tax Bills for real estate, personal property, motor vehicle or supplemental motor vehicle, or choose Sewer/Water/Misc for sewer accounts. Search by name, property location, bill number, unique ID or list number, verify the result and save the confirmation.

What are the West Haven online tax payment fees?

The city lists a 2.5% credit-card fee with a $2 minimum, a $3.25 flat fee for eligible MasterCard Debit or Visa Debit transactions, and a $0.95 e-check fee.

When are West Haven property taxes due for fiscal year 2027?

The city resumed its standard two-payment schedule, with collections due in July 2026 and January 2027. The normal installment dates are July 1 and January 1. Use the current tax notice for the exact final no-interest date.

Where do I mail a West Haven tax payment?

Use the Hartford lockbox printed on the original current-year bill only during July and January. Send website-printed, delinquent, online-banking, no-original-bill or after-deadline payments to Tax Collector, City of West Haven, P.O. Box 401, West Haven, CT 06516.

How do I get DMV tax clearance in West Haven?

The city recommends paying at the tax office. Do not use check or e-check for urgent delinquent clearance because a 10-day hold applies. Online cards paid after 4:30 p.m. have a 24-hour processing delay.

What happens if a vehicle is booted for West Haven taxes?

Pay the full tax delinquency to the Tax Collector and a separate $150 boot fee to the Vioalert driver by money order or bank check payable to Vioalert. The city says boots are usually released within one hour after payment.

Who fixes a tax bill for a vehicle I no longer own?

Contact the Assessor at 203-937-3515. A credit is not automatic and generally requires a Connecticut DMV plate-cancellation receipt plus a second proof of sale, transfer, theft, total loss, junking, repossession, donation or out-of-state registration.

What is the City of West Haven Tax Assessor phone number?

The Assessor’s Office phone number is 203-937-3515. Use it for value, ownership, real-estate mailing address, exemption, relief and vehicle-credit questions.

Is West Haven a town tax office or a city tax office?

The official municipal name is the City of West Haven. People may search “Town of West Haven tax office,” but the official departments are the City of West Haven Office of the Tax Collector and the City Assessor’s Office.