Norfolk Tax Collector: Pay Taxes, Office Hours & Address
If you are searching for the Norfolk City VA Tax Collector, the office you usually need is the Norfolk City Treasurer. Norfolk does not use “Tax Collector” as the main office title for local tax collection.
The Treasurer collects real estate and personal property taxes, provides payment services and handles delinquent collections. Assessment questions may belong to the Real Estate Assessor or Commissioner of the Revenue instead.
Norfolk City Treasurer
810 Union Street, First Floor
Mon–Fri, 8:30 a.m.–3:45 p.m.
757-664-7800
Norfolk eServices portal
How to pay Norfolk city taxes
The Norfolk City Treasurer publishes several ways to make tax payments. For most taxpayers, the official eServices portal is the quickest starting point because it can be used to search and pay personal property and real estate taxes.
Use the City of Norfolk eServices portal to search the account and pay eligible real estate or personal property tax bills.
The Treasurer lists 855-766-3030 for phone payments.
Visit the Treasurer’s Office at 810 Union Street, First Floor, Norfolk, VA 23510 during public counter hours.
Steps to pay online
Norfolk real estate tax: rate and quarterly due dates
Norfolk real estate taxes are assessed by the City Assessor and collected by the City Treasurer. The city’s fiscal year runs from July 1 through June 30, and real estate taxes are billed quarterly.
For FY2027, Norfolk’s adopted general real estate tax rate remains $1.23 per $100 of assessed value. Properties subject to a special district assessment may have an additional applicable levy, so use the amount shown on the official tax record for the final bill.
| Quarter | Tax period | Due date |
|---|---|---|
| First | July 1–September 30 | September 30 |
| Second | October 1–December 31 | December 5 |
| Third | January 1–March 31 | March 31 |
| Fourth | April 1–June 30 | June 5 |
Escrow or mortgage company paying the tax?
If a mortgage company is supposed to pay through escrow but you receive the bill, do not automatically submit a duplicate owner payment. Norfolk instructs taxpayers to notify the Treasurer and provide the account number, property address and mortgage-company information when future billing needs to be directed to the lender.
Norfolk personal property and vehicle tax
Norfolk’s Commissioner of the Revenue assesses taxable personal property, including vehicles, while the Treasurer collects the resulting bill. This distinction matters if the amount appears wrong because payment staff generally do not determine the vehicle’s assessed value.
The currently published vehicle rate is $4.33 per $100 of assessed value.
The regular annual personal property tax bill is due June 5.
| Bill type | Typical deadline | Why you may receive it |
|---|---|---|
| Annual bill | June 5 | Regular yearly personal property billing. |
| First supplement | December 5 | Can apply to property or vehicles added after the regular billing cycle. |
| Second supplement | March 31 | Later prorated or supplemental billing. |
Norfolk City Treasurer office hours, address and contact
810 Union Street
First Floor
Norfolk, VA 23510
P.O. Box 3215
Norfolk, VA 23514-3215
Monday–Friday
8:30 a.m.–3:45 p.m.
Holiday or emergency closures can change normal access.
757-664-7800
Fax: 757-441-2103
Useful department contacts
| Issue | Office | Contact |
|---|---|---|
| General Treasurer questions | City Treasurer | 757-664-7800 |
| Real estate tax payment/billing | City Treasurer | 757-664-7849 |
| Vehicle/personal-property assessment | Commissioner of the Revenue | 757-664-7884 |
| Real estate assessment | Real Estate Assessor | 757-664-4732 |
| Senior/disabled real estate tax relief | Human Services | 757-823-1130 |
The city’s current Treasurer page identifies Daun S. Hester as Norfolk City Treasurer.
Who handles a tax assessment problem?
A common Norfolk tax mistake is contacting the payment office when the dispute is actually about assessed value, ownership details or a vehicle record. Start with the type of problem, not simply the word “tax” on the bill.
Use the Norfolk City Treasurer.
Contact the Real Estate Assessor.
Contact the Commissioner of the Revenue.
Review the Human Services relief program.
Late payments, penalties and delinquent Norfolk taxes
Norfolk publishes a penalty of 10% or $10, whichever is greater, for delinquent real estate and personal property taxes, with interest generally accruing at 8% per year under the city’s published guidance.
Possible collection consequences
For delinquent personal property taxes, Norfolk identifies collection methods that can include tax liens, distress warrants, state debt setoff and a DMV registration stop where legally applicable.
The Treasurer currently states that a DMV stop will generally be removed within three business days after an online or phone payment. If registration timing is urgent, confirm the account status with the responsible office rather than assuming the stop has cleared immediately.
Returned checks
Norfolk’s current returned-check policy lists a $35 returned-payment fee for paper checks and e-checks. Penalty and interest on a tax balance continue until payment is successfully completed.
Norfolk real estate tax relief for seniors and disabled homeowners
Norfolk Human Services administers a real estate tax relief or deferral program for qualifying homeowners who are at least 65 years old or totally and permanently disabled.
For the FY2027 program, the city published a household income limit of $67,000 and a net-worth limit of $350,000 excluding the home. Applicants must live in the property, and an application is required each year.
The regular application period runs from February 1 through June 1. Because eligibility figures and program funding can change by fiscal year, use the current Human Services page rather than relying on a prior year’s thresholds.
Quick Norfolk tax payment checklist
Norfolk City VA Tax Collector questions
Does Norfolk Virginia have a Tax Collector office?
The local tax-collection office is officially the Norfolk City Treasurer. People searching for the “Norfolk Tax Collector” generally need the Treasurer for real estate tax payments, personal property tax payments, billing questions or delinquent collections.
Where do I pay Norfolk real estate taxes online?
Use the official City of Norfolk eServices portal linked by the Treasurer. It provides search and payment access for real estate and personal property taxes.
What are the Norfolk City Treasurer office hours?
The Treasurer currently lists public hours of Monday through Friday, 8:30 a.m. to 3:45 p.m. Check the official city page for holiday or emergency closures before making a special trip.
Where is the Norfolk Treasurer’s Office?
The public office is at 810 Union Street, First Floor, Norfolk, Virginia 23510. The listed mailing address is P.O. Box 3215, Norfolk, VA 23514-3215.
When are Norfolk real estate taxes due?
Norfolk bills real estate taxes quarterly. The regular due dates are September 30, December 5, March 31 and June 5.
When is Norfolk personal property tax due?
The regular annual personal property tax deadline is June 5. Supplemental bills are generally due December 5 and March 31.
Can the Norfolk Treasurer change my property assessment?
No. The Treasurer collects taxes. Questions about a real estate assessment should be directed to the Norfolk Real Estate Assessor. Vehicle and other personal-property assessment questions generally go to the Commissioner of the Revenue.
Is there a fee to pay Norfolk taxes by card?
The Treasurer currently states that debit and credit card payments made online or by phone are subject to a 2.5% service fee. Review the amount presented by the official payment system before submitting the transaction.
The TaxCollectors.org Editorial Team researches and reviews U.S. tax collector offices, property tax procedures, payment resources, deadlines, and official government links. TaxCollectors.org is an independent information publication operated by Quarks Systems Global Solutions.