Fitchburg Tax Collector: Pay Taxes, Office Hours & Address

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Fitchburg, Massachusetts · Independent local tax-payment guide

Fitchburg Tax Collector: Pay Taxes, Office Hours & Address

The City of Fitchburg Treasurer’s Office is the local collection office for real estate tax, personal property tax and motor vehicle excise tax. It also collects water/sewer bills, parking tickets and money turned over by other city departments.

Use this page to reach the correct official payment system, confirm the City Hall office address and hours, understand which office handles valuation questions, and avoid sending a tax issue to the wrong department.

Open Fitchburg’s official payment center Call Treasurer’s Office Office hours & address
Correct local office: Fitchburg calls this department the Treasurer’s Office, and the city’s staff directory identifies Michaela Horn as Treasurer and Collector. The office handles collections; property valuation and ownership-record questions belong with the Assessors Department.
Office

City of Fitchburg Treasurer’s Office

Address

718 Main Street, Suite 103, Fitchburg, MA 01420

Phone

978-829-1830

Hours

Monday-Friday, 8:30 a.m.-4:30 p.m.

Collector

Michaela Horn, Treasurer and Collector

Find the tax task you need

Choose the issue that matches your bill. Real estate and personal property taxes use the City’s City Hall Systems payment service, while motor vehicle excise payments are routed separately.

Property tax payments

How to pay Fitchburg real estate or personal property tax

Fitchburg directs real estate and personal property taxpayers to City Hall Systems. The city’s payment center says online payments may be made by credit card, debit card or electronic check, and that a convenience fee applies.

Have the bill available before starting. The City specifically recommends having the tax bill handy. Review the account and amount carefully before submitting payment because the payment processor may charge a non-refundable service fee.
Start from Fitchburg’s official payment page Open the City of Fitchburg Online Payment Center rather than relying on an advertisement or an unfamiliar payment link.
Select the correct tax type Choose real estate tax if you are paying a property bill, or personal property tax if the bill is for taxable business or other personal property.
Find the correct bill Use the identifying information requested by City Hall Systems and compare the returned bill with the taxpayer, property and amount shown on your notice.
Review the payment method and fee The city’s payment page lists credit card, debit card and electronic check as online options. Check the displayed service fee before final confirmation.
Submit and retain the receipt Save the confirmation or receipt after payment. If a payment does not appear correctly, this gives the Treasurer’s Office useful information for tracing the transaction.
Pay real estate tax Pay personal property tax Verify on City website

Pay by phone

The City lists City Hall Systems phone payment service at 508-381-5455, available 24/7 for the services handled through that platform. Confirm that your bill type is supported before completing a telephone payment.

Pay in person

Cash or check payments may be made at the Treasurer’s Office at 718 Main Street. The city’s payment guidance says the Treasurer’s counter does not accept credit or debit cards directly, although City Hall has a lobby kiosk providing online access for card payments.

Office visit

Fitchburg Treasurer and Tax Collector office hours, address & contact

Physical and mailing address
City of Fitchburg Treasurer’s Office
718 Main Street, Suite 103
Fitchburg, MA 01420
Phone and fax Phone: 978-829-1830
Fax: 978-829-1971
Office hours Monday-Friday
8:30 a.m.-4:30 p.m.
Email Treasurer@fitchburgma.gov
Before making a special trip: Office schedules can change for holidays, weather, emergencies or municipal closures. Check the Fitchburg website or call the Treasurer’s Office when timing is critical.

What the Treasurer’s Office collects

Real estate taxes
Personal property taxes
Motor vehicle excise taxes
Water and sewer bills
Parking tickets
Other monies turned over by city departments
Massachusetts billing cycle

When are Fitchburg property taxes due?

Massachusetts municipalities using the quarterly property-tax system generally use four installment dates: August 1, November 1, February 1 and May 1. The exact due date printed on your Fitchburg bill controls, especially when billing dates, weekends or other circumstances affect a particular installment.

August 1 Typical first-quarter due date under the Massachusetts quarterly system.
November 1 Typical second-quarter due date.
February 1 Typical first actual-bill installment due date.
May 1 Typical fourth-quarter due date.
Use the date printed on the bill. Do not assume a remembered quarterly date applies to every situation. Late payment can affect interest, collection status and certain appeal rights.
Property lookup

Find Fitchburg property values and ownership records

The Treasurer’s Office collects the tax, but the Assessors Department maintains valuation information and property-record resources. If your concern is the assessed value, ownership information or property characteristics rather than whether a payment was received, start with the Assessors Department.

The city’s Assessors page links to online property records and GIS resources. The city currently states that CAI property record cards are updated monthly, while Patriot property cards are updated annually.

Fitchburg Assessors Department Open Fitchburg GIS/property records
Tax rate reference: Fitchburg’s Assessors page currently lists the FY2026 tax rate as $13.29 per $1,000 for all classes. A later fiscal year’s rate may differ, so use the rate shown on your current bill or the latest Assessors information when calculating a current obligation.
Right department

Collector problem or assessment problem?

The fastest route depends on what is wrong. The Treasurer/Collector handles money owed and payments received. The Assessors Department handles the property’s valuation and ownership information used for assessment purposes.

Payment missing or balance appears unpaid Contact the Treasurer’s Office and have the bill plus payment confirmation, canceled check information or online receipt available.
Assessed value appears incorrect Contact the Assessors Department. Paying a tax bill and disputing its valuation are different processes.
Ownership information needs correction Start with the Assessors Department because the city’s Treasurer page directs ownership-record questions there.
Water usage appears wrong Contact the Water Department about consumption or meter-related questions; contact the Treasurer’s Office about payment status.
Vehicle excise

Pay Fitchburg motor vehicle excise tax

Motor vehicle excise payments are not handled through the same link as Fitchburg real estate tax. The city’s payment center directs excise taxpayers to Kelley & Ryan Associates.

Have the bill available. Fitchburg also says the online system may allow a search using a plate number or driver’s license number.

Verify excise payment route Kelley & Ryan
Do not ignore an excise bill while seeking an abatement. Massachusetts excise guidance used by Fitchburg states that filing an abatement application does not suspend collection. Paying within the required period can prevent added interest, charges and registration-related collection consequences while the abatement request is considered.
Late balances

What to do if a Fitchburg tax or city bill is overdue

If you cannot find a payment, have missed a due date or see a balance you do not recognize, contact the Treasurer’s Office rather than making a second payment without checking the account. Have the property or bill information and any prior payment confirmation ready.

Payment sent but not showing Compare the account number and amount first. Then provide the Treasurer’s Office with the date, method and confirmation information.
Wrong tax account selected Do not assume the payment will automatically transfer. Contact the city promptly and explain which bill was intended.
Bill was never received Confirm the balance with the city. Not receiving a bill does not necessarily eliminate the underlying tax obligation.
Current 2026 utility-lien notice: Fitchburg announced that delinquent FY2025-26 water/sewer charges remaining unpaid as of October 19, 2026 are scheduled to be added to the FY2027 third-quarter tax bill, expected to issue around December 31, 2026. The city directs usage questions to the Water Department and payment questions to the Treasurer’s Office.
Before paying

Quick payment checklist

Confirm the bill belongs to the City of Fitchburg, Massachusetts.
Match the property, taxpayer or account information before paying.
Choose real estate, personal property or motor vehicle excise correctly.
Review any online convenience fee before final submission.
Save the confirmation or receipt after payment.
Contact Assessors—not the Collector—for valuation questions.
Common questions

Fitchburg Tax Collector FAQ

Where is the Fitchburg MA Tax Collector office?

The City of Fitchburg Treasurer’s Office is at 718 Main Street, Suite 103, Fitchburg, MA 01420.

What are the Fitchburg Treasurer’s Office hours?

The city’s staff directory lists Monday through Friday, 8:30 a.m. to 4:30 p.m. Check for municipal closures before making a time-sensitive visit.

What is the Fitchburg Tax Collector phone number?

The Treasurer’s Office phone number is 978-829-1830.

Can I pay Fitchburg property tax online?

Yes. Fitchburg directs real estate and personal property taxpayers to City Hall Systems through the city’s official Online Payment Center.

Can I use a credit card at the Treasurer’s Office counter?

The city’s payment guidance says the Treasurer’s Office accepts cash or check in person but does not accept credit or debit cards directly at the counter. A City Hall lobby kiosk provides access to the online card-payment system.

Who handles questions about my assessed property value?

The Fitchburg Assessors Department handles valuation and ownership-record questions. The Treasurer/Collector handles billing and payment collection.

Who is the Fitchburg Treasurer and Collector?

The city’s current Treasurer’s Office directory identifies Michaela Horn as Treasurer and Collector.

What is Fitchburg’s current property tax rate?

The city’s Assessors page currently displays an FY2026 rate of $13.29 per $1,000 for all classes. Fiscal-year rates can change, so verify the rate on the latest city information or your current tax bill.

Independent information notice:

TaxCollectors.org is an independent informational website and is not the City of Fitchburg, the Treasurer’s Office, City Hall Systems, Kelley & Ryan, or another government agency or payment processor. Use the official City of Fitchburg links above for transactions and confirm time-sensitive payment details with the responsible office.

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