Book, Pay or Find the Right Jacksonville Tax Office
The “Jax Tax Collector” is the Duval County Tax Collector. Use this guide to decide whether you need an appointment, a same-day virtual line, a property-tax payment portal, a branch office or the separate Property Appraiser.
Branch availability is changing in summer 2026, so the steps below explain the service first and place the official live link only where you are ready to act.
Duval County Tax Collector.
Mon–Fri, 8:30 a.m.–4:30 p.m.
No appointment required at regular branches.
Permanently closed July 24, 2026.
What do you need from the Jacksonville Tax Collector?
Choose the service first, then select a branch that actually offers it.
Use the Duval tax-payment record, not the Property Appraiser value search.
Use the Property Appraiser instead of the Tax Collector.
Jax Tax Collector appointment: book, join the line or walk in?
Duval County offers future appointments and a same-day virtual line through its official branch page. The correct choice depends on the service.
| Your task | Appointment rule | Where / when | Micro-help |
|---|---|---|---|
| Pay property tax | No appointment required | Any regular Tax Collector branch | Join the virtual line if offered when you want to reduce in-office waiting. |
| Pay local business tax | No appointment required | Any regular Tax Collector branch | Bring the account or notice so staff can locate the correct record. |
| Driver license / ID | Appointment or same-day line available by branch | Choose a branch offering the exact transaction | A $6.25 Tax Collector service fee applies to driver-license transactions. |
| Class E road test | Walk-in only — no appointments | Tue–Thu, 8:30 a.m.–3:30 p.m. at listed test branches | Bring learner permit if applicable, proof of insurance and vehicle registration. |
| Concealed weapon permit | Use the branch appointment path | Roosevelt or Yates only | Do not choose the nearest branch unless it offers this service. |
| Building / zoning | Specialized location | Ed Ball Permitting Branch | Ed Ball is not the normal destination for property-tax or DMV service. |
How to book without choosing the wrong office
Current branch locations, hours and services
Regular branches publish 8:30 a.m.–4:30 p.m. weekday hours. The table focuses on the service differences that matter before you drive.
| Branch | Address | Hours | Useful services / status |
|---|---|---|---|
| Yates – Main | 231 E. Forsyth St, Jacksonville, FL 32202 | 8:30 a.m.–4:30 p.m. | Property & business tax, admin, driver license, knowledge exams, concealed permits. Active |
| Mandarin | 10035 San Jose Blvd, Jacksonville, FL 32257 | 8:30 a.m.–4:30 p.m. | Driver license, knowledge exams, road tests, title/registration, property & business tax. Active |
| Neptune Beach | 1505 Atlantic Blvd, Neptune Beach, FL 32266 | 8:30 a.m.–4:30 p.m. | Driver license, knowledge exams, road tests, title/registration, property & business tax. Active |
| North Main Street | Suite 210, 12961 North Main St, Jacksonville, FL 32218 | 8:30 a.m.–4:30 p.m. | Driver license, knowledge exams, title/registration, property & business tax. Active |
| Roosevelt | 6331 Roosevelt Blvd, Suite 10, Jacksonville, FL 32244 | 8:30 a.m.–4:30 p.m. | Driver license, road tests, title/registration, taxes, concealed permits. Active |
| Soutel | 4750 Soutel Drive, Jacksonville, FL 32208 | 8:30 a.m.–4:30 p.m. | Taxes, driver license, road tests, title/registration, HAZMAT. Active |
| Westside | 8299-10 W Beaver Street, Jacksonville, FL 32220 | 8:30 a.m.–4:30 p.m. | Driver license, road tests, title/registration, taxes, HAZMAT. Active |
| Hogan | 7120 Hogan Road, Jacksonville, FL 32216 | 8:30 a.m.–4:30 p.m. | Official page still lists services but labels branch “closing Summer 2026.” Verify before travel |
| Kernan | Formerly 12220 Atlantic Blvd | Closed | Official homepage says permanently closed July 24, 2026. Do not travel here |
Choose a nearby office by area and service
“Nearest” should mean the closest branch that handles the transaction. Use this routing as a starting point, then verify the live branch page.
Start with Yates – Main. It also handles administrative office needs and concealed-weapon permits.
Use Mandarin for broad driver-license, road-test, title and tax services.
Neptune Beach is the stable current branch option while Kernan is closed and St. Johns Square is transitioning.
North Main Street handles driver-license, title/registration and tax transactions.
Roosevelt handles road tests and is one of two concealed-permit branches.
Compare Soutel and Westside; both list road tests and HAZMAT in addition to tax/DMV services.
Tax Collector property search vs Jax Property Appraiser search
These two official searches answer different questions. Picking the wrong one is one of the biggest Jacksonville tax-search mistakes.
| You need | Use | What it tells you | Phone |
|---|---|---|---|
| Tax bill, payment balance, paid status | Duval County Tax Collector | Bill and collection/payment record | 904-255-5700, option 4 |
| Assessed value, owner, parcel details, exemptions | Duval County Property Appraiser | Property record and assessment data | 904-255-5900 |
| Change assessed value or exemption | Property Appraiser / VAB route | Assessment review, exemptions or appeal process | Property Appraiser first |
| Pay a tax amount | Tax Collector payment portal | Payment workflow and receipt | 904-255-5700 |
How to search Property Appraiser records successfully
How to search and pay Duval County property taxes online
Call the right Jacksonville tax office with the right details
One Call Center: 904-255-5700
Property tax: option 4
Email: taxcollector@coj.net
Jacksonville, FL 32202
Regular hours: Mon–Fri, 8:30 a.m.–4:30 p.m.
Discount months, March 31 deadline and April 1 delinquency
Mail a Jacksonville property-tax payment without delaying processing
Attn: Tax Department
PO Box 44009
Jacksonville, FL 32231-4009
Use the payment envelope and instructions on the current bill if they differ.
Attn: Tax Department
231 E. Forsyth Street, Suite 130
Jacksonville, FL 32202-3370
Drop-box payments
The Tax Collector has historically listed drop boxes at branch locations for tax payments, with no cash accepted. Verify the current branch page before using a drop box during the 2026 office-transition period and retain a check/payment record.
Installment plan vs partial property-tax payments
| Feature | Quarterly installment plan | Partial payment option |
|---|---|---|
| Who may use it | Estimated property taxes over $100; application rules apply | Current-year real estate or tangible tax, subject to exclusions |
| Application / agreement | Apply on or before April 30 for a new election | Request and sign the Partial Payment Plan Agreement/Affidavit |
| Online availability | Application can be available from the account | Not available online or by phone |
| Discounts | 6%, 4.5%, 3%, then 0% by installment | No early-payment discounts |
| Payment window | June 30, Sept 30, Dec 31, March 31 schedule | November 1 through March 31 for current-year tax |
| Not allowed / key restriction | First payment must be made; missing it by July 31 removes the account from that year’s plan | Not for delinquent tax, existing quarterly-plan accounts or mortgage-escrow taxes |
What happens after Jacksonville property taxes become delinquent?
Unpaid current real-estate tax becomes delinquent April 1. The official date page lists an additional 3% interest charge on the gross tax amount plus fees.
Unpaid tangible tax becomes delinquent April 1 and begins with 1.5% interest on the gross amount plus fees; warrant processing follows later for unpaid accounts.
Jacksonville “Tax Assessor” is the Duval County Property Appraiser
If your problem is the property value, owner name, exemption, legal description or assessment record, changing the payment page will not fix it.
Customer Service / Exemptions: 904-255-5900
Email: pacustserv@coj.net
231 E. Forsyth StreetJacksonville, FL 32202
- Assessed / market value
- Property owner and tax-roll records
- Homestead and other exemptions
- Real-estate and tangible property searches
- Property-record corrections
Jacksonville Tax Collector office-visit checklist
Official Jacksonville and Duval tax links
The practical rules are summarized above. Use these government or county-authorized links when you need the live action or latest operational status.
Jax Tax Collector FAQs
How do I make a Jax Tax Collector appointment?
Open the official Duval County Tax Collector branch page, choose a branch that provides your service, then use the appointment or same-day virtual-line option shown for that office. Property-tax and local-business-tax payments do not require an appointment at regular branches.
Do I need an appointment to pay Jacksonville property taxes?
No. Duval County says property-tax and local-business-tax payments are accepted at regular Tax Collector branches without an appointment. You may still use a same-day virtual line where available.
What is the Jacksonville Tax Collector phone number?
Call the Duval County Tax Collector One Call Center at 904-255-5700. For property-tax questions, use option 4. The general email is taxcollector@coj.net.
What are the Jacksonville Tax Collector office hours?
Regular Duval County Tax Collector branches publish Monday through Friday hours of 8:30 a.m.–4:30 p.m. The Ed Ball Permitting Branch publishes 7:00 a.m.–4:00 p.m. but is a specialized Building and Zoning location.
Is the Kernan Tax Collector branch still open?
No. The official homepage says the Kernan Branch permanently closed July 24, 2026. A future St. Johns Square location has been announced, but verify the official branch page for an opening update before traveling there.
How do I search and pay a Jacksonville property tax bill?
Use the official Duval County property-tax payment portal, select the correct property/account and tax year, verify the owner and amount, choose a payment method and save the confirmation until the account shows the payment.
What is the difference between the Jax Tax Collector and Jax Tax Assessor?
Jacksonville’s official assessment office is the Duval County Property Appraiser. The Tax Collector handles tax bills, payments, receipts and delinquency. The Property Appraiser handles value, ownership, exemptions and property-record searches.
Which Jacksonville Tax Collector office is near me?
Choose by service and area, not distance alone. Yates serves downtown, Mandarin the south side, Neptune Beach the Beaches area, North Main the north side, Roosevelt the southwest corridor, and Soutel/Westside serve northwest and west Jacksonville. Always verify the current branch page because locations and wait times can change.
Can I make an appointment for a Jacksonville road test?
No. The current Duval County schedule lists road tests as walk-in only, Tuesday through Thursday from 8:30 a.m.–3:30 p.m., at Soutel, Westside, Hogan, Roosevelt, Mandarin and Neptune Beach. They are not offered Mondays or Fridays under the published schedule.
What fees apply when paying Duval County property taxes online?
The dedicated property-tax payment page lists no processing fee for e-check, although e-check is not available for delinquent real-estate taxes. Card, Google Pay and PayPal payments carry a 2.5% processor fee with a listed $2 minimum. Check the final processor screen because a separate general payments page currently displays a different minimum fee.
The TaxCollectors.org Editorial Team researches and reviews U.S. tax collector offices, property tax procedures, payment resources, deadlines, and official government links. TaxCollectors.org is an independent information publication operated by Quarks Systems Global Solutions.